I'll email the request for update on your refund, along with everyone else's refund request.
I'm going to post the whole set of FAQ's here:
First, I'm not an employee, representative or affiliate to Sqigle, Inc. (If I were, I'd have thrown a 'u' in there after the 'q'.) I have been lucky in the past in getting Jon to respond by email. I even bought him lunch on his way through my home town so he would stop by and show me the current Earl status. I recorded it and posted it to youTube in January of 2015. In October of 2014, I realized that people were not able to get communication to Sqigle, Inc through the Support@meetearl.com or firstname.lastname@example.org or Admin@meetearl.com email addresses. I decided to email Jon on your behalf. Kev was able to do refunds for a while, and I did travel to the west side of Washington and got to meet with him.
Shortly after that, all of Jon's help went away.
Second, I receive no remuneration for my work here. I am simply a moderator of the forum that realized enough people needed to get refunds, and there was no good way of keeping track of those requests on the forum. I have a separate, limited-access spreadsheet where people's refund request information is available as a repository for Jon and other authorized entities.
Third, I have no insight nor power to affect change or refund status. I'm simply a messenger who saw chaos and thought a little bit of spreadsheet-order would be beneficial. No matter how much I'm threatened, or pleaded with, I can't help more than simply asking for Jon to process the refund. I don't know the name of the bank or company that dealt with the transactions. I can't see transaction numbers or confirmation numbers. I can't even see your personal email addresses on this forum.
I have no access to see email in any of the Meetearl mailboxes. I can't see Meet Earl or Refunds or Admin or anything. The ONLY way that I'm getting refund requests is via this forum.
In order to receive your refund, I will need to have your name and order number at the very minimum. Having your email address helps in case they need to contact you regarding the refund. If you do not feel comfortable putting your real name, email and order number in the public forum, please send a private message to me. (upper right corner of the screen, click your icon, click the envelope labeled messages, then click on the blue icon - New Message.)
If you don't have access to privately message me, please let me know in the regular forum. Also, if you are a new user, you will be restricted to how many times you can post until you've spent the time to read other topics. Alternately, I can bump your access to Basic User from New User.
If you don't have your order number, I really don't know if I can help you to get your refund. The order number is the key by which the company recognizes your legitimacy for a refund. I'll continue to ask on your behalf, but I don't know if they can look it up.
I DO NOT WANT YOUR CREDIT CARD NUMBERS. PLEASE DO NOT GIVE ME ANYTHING LIKE THAT. Thanks.
If your credit card/debit card has changed or you don't remember which one was used, there are multiple options.
1. If your new card is with the same company, some in the past have received their refund to their new account.
2. If your new card is NOT with the same company, you will need to maintain records of your old account number and contact info for the old card company. You will need to contact them once we have confirmation that your refund occurred.
3. If you no longer have a Credit Card, kudos for getting out of debt, but keep all records for at least 7 years from the date your account was closed.
4. If you don't remember which card you used, we can submit the refund request, and whatever card is used will be refunded once the transaction completes.
As far as I know, when Jon requests a refund, the company refunds the card used. Legally, the previous CC company should contact you. If they don't, contact them please. If you don't know how to reach them, contact your Credit agency (Experian/Equifax/Transunion and pull a free credit report and get the contact number.... or if your Google-fu is good enough, just look for the Card Issuers website.